Citrix Workspace Engineer

  • Anywhere

Location: Austin, TX – San Jose, Ca – Remote

Currently seeking a Workspace Engineer for our premier client in the manufacturing industry.

Knowledge, Skills and Abilities

  • Knowledge of information system concepts and technologies.
  • Working knowledge of PC desktop tools (MS Windows and Office skills).
  • Inventory management skills (both logistical and financial) to manage the lifecycle for Workplace Systems.
  • Experience demonstrating strong communication and organizational skills to interface with associated vendors, interfaces, and processes.
  • Experience demonstrating project management and leadership skills.
  • Experience demonstrating strong written, oral communication and presentation skills.
  • Experience interfacing with the business to meet requirements and targets.
  • Knowledge of database systems from a workplace operations perspective.

WHAT YOU LL DO

Job Responsibilities

  • Leads the planning, implementation and maintenance of Workspace Systems that performs to defined business expectations.
  • Ensures equipment availability (planning, lifecycle upgrades) by steering operational processes surrounding IT End Devices.
  • Works closely within the global network of Workspace Systems and ensure that standards, operations, processes and procedures are aligned and follows the directions of the function Workspace Solutions . Ensures overall adherence to the client Strategy.
  • Provides support of worldwide service transitions (change management).
  • Coordinates the IT standardization of legal entities or locations as required.
  • Steers of service request fulfillment for operational projects, moves or non-standard requests.
  • Escalates to management unresolved, singular incidents or service requests after an end user escalation.
  • Directs the facilitation of equipment ordering in local SRM (incl. standard end devices).
  • Organizes the physical access management for providers in relevant IT applications.
  • Provides event, access, incident and problem management as well service request fulfillment for non-standard solutions.
  • Utilizes technical and process skills to ensure delivery and complete customer satisfaction.
  • Runs complex projects ensuring they are completed on time and within budget with only general direction from management.
  • Monitors reports to ensure (Service Level Agreements) SLAs are met and all processes are followed as necessary.
  • Participates in client IT projects.
  • Recommends and facilitates quality improvement efforts.
  • Maintains current knowledge of future innovations, technical trends and applies this to direct future changes. Aligns knowledge of the solutions available to best practices for the business processes.
  • Develops project plans, administers the change control process and ensures that tasks are completed on time and within budget.
  • Performs other duties as assigned by Operations Supervisor.

 

To apply for this job email your details to brian.tucker@a2kpartners.com