Digital Product Manager

  • Anywhere

Location: Austin Texas, San Jose California, New York, Remote

 

 We are looking for a product owner to deliver our digital solutions for Sales, Service and Operations to manage our client pipeline and build out our CRM system to manage client inbound/outbound contacts. The Digital Product Manager’s role is focused on delivering robust Web and Mobile experience to Corporate clients and apply continuous customer understanding and context in all our products and experiences.

Accountabilities:

  • Execute against product strategy to buildout our digital client servicing strategy
  • Develop empathy and understanding of current challenges
  • Work with Operations and Client Service to develop our CRM platform including workflow that s integrated with our client facing platform
  • Identify and develop new data capabilities aimed at delivering customer understanding, context and events
  • Prioritize and rationalize roadmap against business needs, longer term platform health and partnership needs
  • Oversee and coordinate the delivery and launch of platform that enable clients and partner product teams to succeed and drive revenue for the enterprise
  • Evangelize digital platform capabilities with our Sales and Servicing partners
  • Collaborate with various partner teams to inform end customer experiences based on our data capabilities
  • Translate between business requirements and technology specifications in both directions: top-down and bottom-up
  • Document clear user stories and acceptance criteria to collaborate, direct, and inform Design and Technology resources
  • Manage inter-team and technology dependencies to mitigate project and product risks Develop and nurture collaborative working relationships with key internal partners including business teams, various product teams, and enterprise technology organizations

Ideal candidate has:

  • Application of client facing web and mobile platforms, machine learning and architecture of adaptive systems
  • Proven track record in balancing corporate customers outcomes, business needs and technical feasibility and delivery

Basic Qualifications:

  • Bachelor’s Degree or military experience
  • At least 5 years of experience in Digital Product Management

 

To apply for this job email your details to brian.tucker@a2kpartners.com