INTELLIGENT CALL CENTER SOLUTIONS

Less waiting and more doing. Securely virtualize, scale, and support your business to anyone, anywhere. 

EXPERIENCE & ENGAGEMENT. ELEVATED.

Your customers deserve the best at every touchpoint. Don’t just satisfy customer expectations. Take everything to the next level and blow them away with flexible and scalable virtual call center solutions to drive and deliver profound experiences on every call in a fraction of the time.

Seamlessly flex your workforce to match support demands, from different shift times to seasonal spikes. Automate away the complex and low-value work to accelerate sales, ticket handling, fulfillment and support times. Transparently support multiple clients across any system of record in your business or customer’s business.

Always know the performance of every agent so you can identify more options and opportunities to succeed. Measure behavior – not just outcomes – so you can drive efficiency throughout the team and ensure everyone is accountable regardless of their location.

Our team of experts have learned many strategies and secrets from decades of experience and innovation in many industries and verticals. But most of all, we have inside know-how from serving hundreds of customers, to apply what actually matters most for successful experiences, outcomes, and profitability.

INTELLIGENT & INFINITE INTERACTIONS

We’re passionate about user and customer experience and the ways it can make a difference to brighten someone’s day and as a result, your brand. Free up your agents and shift their focus to more complex issues. Create more passion and drive for excellence with call solutions that deliver your desired business outcomes and company objectives.

Call Center Versatility
Orchestrate work across all calling environments, supporting inbound, outbound, and blended needs — inside the business and outside to customers and ecosystem partners.
Transcend Engagement
Proactively engage your call reps, minimize churn, and optimize call time to better support your customers and drive more conversion, revenue, and growth.
Maximize Operational Efficiency
Take more calls, reduce hold times, and mitigate the impact of fluctuations in volume by providing reps intelligent tools to solve problems faster and easier.
Automate Flow
Eliminate manual and repetitive actions to increase agents’ efficiency while freeing them up to channel their focus into more complex issues.
Cross Platform Integration
Rapidly consolidate disparate and on-prem legacy tools to a single system of action in the cloud to harness your shared data value.
Single App Experience
Unify all of your systems of record and work inside a single standard interface to simplify the rep user experience and improve the customer journey, all securely within their desktop or smartphone.
Secure Remote Work
Equip agents with the hybrid-work tools and information to focus on resolving issues and providing great experiences from the comfort of home or office through a single internet browser tab or mobile app.
Onboarding and Proficiency Advantage
Minimize onboarding wait times and eliminate the time to proficiency for new workers and role changes.
Elastic Workforce
Support a variable workforce model that allows you to scale up or down based on project or seasonal volume demands.
Multiply CSAT
Deliver instant and personalized CX any time of day and enable consumers to resolve their most common and frequent issues without waiting for an agent.
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A2K Partners