Treat your people like customers and deliver thriving consumer-like digital workforce journeys to empower individual and company success.
Companies are finding it increasingly difficult to quickly provide secure access to the applications, files, and data their workforce needs to do their jobs. Many organizations are still buying, configuring, and shipping laptops to support their distributed workforce—an expensive legacy process that takes weeks. When it comes to contractors and freelancers, companies are weighing the effort it takes to onboard resources, transition role changes and assure workers are offboarded in a secure manner. Companies are often deciding to forgo engaging these resources, due to long ramp curves and risk, leaving business needs unmet.
A critical process in creating a great employee experience starts before the employee joins the organization — starting with recruiting — and continues until the day they exit. Processes can derail or elevate employee engagement and success. Companies need to evolve the operations and efficiency of their HR department by freeing-up workers from low-value manual tasks, and shifting their core focus to high-value work like strategizing, decision making and growth activities.
Company-wide people and system silos are no longer acceptable. Work orchestration and process automation is required to eliminate out standard and repetitive HR activities to reduce overall time and cost spent on planning and processing.
We help companies design for the moments that matter most and build experiences that support the workforce throughout their journeys, from recruiting through onboarding, to role changes, reorgs and offboarding.
Our team of experts have learned many strategies and secrets from delivering exceptional experiences aligned to business strategy in many industries and verticals. But most of all, we have inside know-how from serving hundreds of customers, to apply what actually matters most for successful people, engaging experiences, and growth acceleration.
The most important thing in HR is people and behind every great piece of technology is a real human being! We know how to stay human in a tech-driven world and that’s we always start and finish. We are all about driving individuals within teams, teams within companies and to shape people to reach their full potential to shine inside and out so they can deliver best on your desired customer outcomes and business objectives.
Get ahead of of upskilling and workforce variability trends while tapping into innovative human capital strategies and talent pools like freelancers, gigworkers and automated performance management to support M&A, restructuring, and rapid expansion.
Create extraordinary winning conditions for everyone to give their best every day, committed to the organization's goals and values, motivated to contribute to success, with an enhanced sense of their own well-being.
Delight your people by giving them an outstanding consumer-like digital engagement platform across their entire company journey. Turn your workforce into ambassadors with feedback, action planning and guidance for every stage of the workforce lifecycle.
Eliminate manual and repetitive actions and increase agents’ efficiency with intelligent, practical cloud platform. Rapidly consolidate disparate and on-prem legacy tools to a single system of action in the cloud to harness your shared data value.
Follow people, process and conversation across all channels. Retain valuable context across systems to offer a superior experience for everyone. Unify all of your apps and work inside a single standard interface to simplify the rep user experience and improve the customer journey, all securely within their desktop or smartphone.
Access all work tools through a single internet browser tab or mobile app. Equip agents with the necessary hybrid-work tools and information to focus on resolving issues and providing great experiences from the comfort of home or office
Minimize onboarding wait times and eliminate the time to proficiency for new workers and role changes. Support a variable workforce model that allows you to scale up or down based on project or seasonal volume demands.
Monitor productivity and measure the performance of every employee so you can identify more options and opportunities to succeed. Measure behavior - not just outcomes - so you can drive efficiency throughout the team and ensure everyone is accountable regardless of their location. Drive your journey with a proactive and systematic process for gathering, analyzing, communicating and applying insightful HR research and analytics results to achieve your strategic objectives.