We Make Everything Net Easy
The words “make my life easy” are pure gold to us. In fact, we often hear something more along the lines of “please, please make my life easier”. People really are desperate for more easiness. It’s a fact.
Regardless of what our customers want to do or offer — simple to complex — we constantly strive to make everything easier and easier for them to do business with us and their customers to enjoy a customer experience of greatness.
There is nothing more aggravating than digging through websites, looking for a number to call and trying to get a human being to respond. No one wants to listen to “dial an extension by number” and leave voicemails anymore. People want to take immediate action and get immediate action.
People are sick and tired of overstuffed inboxes. Mobile, FaceTime, social text, and videoconferencing are how people want to stay informed and get stuff done.
Poor user experiences, multi-application overload, digital distraction, notification noise, heavy documents, and operational hassle have reached an all-time high for everyone. Nothing about that experience feels good. It repels customers. It disables businesses.
Go to any big company website and try to engage with them? No thanks. (Click away, search next)
Our basic vocabulary and the way we do business are built on fundamental ideas like being easily approachable, hyper-responsive, text me, no more heaving lifting, you don’t need any people to do it, we’ve got this, and done for you.
At the end of the day, we thrive on hearing customers say things like “That’s all I need to do?” “That’s it?” “I don’t anymore resources?” “You mean I don’t have to…?” “OMG, that seems way too easy!”
Because this is how The Future of Work, works.