CEO Ray Wolf and Okta Regional Alliances Director Roger Nichols provide industry leading insight into solutions to orchestrate, automate and accelerate end to end secure remote work and business process automation to achieve transformational business objectives in a fraction of the time.
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Okta Security Orchestration and Automation Discussion
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A2K Partners – Okta Future of Secure Work – TechExecs Network Executives Leadership Summit.mp4
[00:00:00] The first of all, welcome, really pleased that you’re able to join for our conversation today. We are. This is a non selling event, so this is really more information sharing and. Let’s start out first by welcoming Roger Nichols from Okta. Roger, want to tell us a little bit about Okta.
[00:00:21] All right. Thanks, everybody, for joining Roger Nichols, regional alliances director for Okta. You’re not familiar with Okta. Honestly, I had to go look up. What is Okta mean? I thought it was an acronym, but it’s actually a meteorological term for cloud coverage. So Okta has really become the identity standard for organizations. We have over nine thousand customers in the four years that I’ve been here, I was thinking about it. Over a hundred companies every month on average have turned to Okta to help them. Just thought that was kind of a staggering, staggering number. But we built this amazing integration network, the ICT Integration Network that has over 7000 pre-built integrations and now a growth year over year, but roughly forty seven percent. We put all the important industry certifications and we’re really a great solution for all sizes of companies. We have some very recognizable companies on the list there on the on the bottom left. And if you are very interested to see what other organizations in your space are doing, you can always go check out Okta.com customers, where we have thousands of references for customers and over one hundred and twenty five customer testimonial videos.
[00:01:35] Awesome, Roger, and not let’s not leave out, get some great certifications that has allowed us to deploy solutions across every vertical.
[00:01:44] Yeah, absolutely. Federal certification, if that’s one of the most difficult ones to achieve. We were the first identity vendor to be able to achieve that federal certification. We did that in twenty seventeen.
[00:01:56] And we’re hippo’s certified. We have dedicated Hippo’s sells for our cloud identity platform for all that traffic to run through. So really, really a solid choice no matter what what industry you’re in. Right.
[00:02:09] Awesome, it just a little introduction, Ray Wolf, CEO of A2K Partners, we are a Texas based company, given today’s our situation and we find ourselves in with remote work.
[00:02:23] But I do want to note that our company was founded on being a nomadic company, meaning we actually recruited people who can live and want to work from everywhere and tell a story code in the morning and work with our clients in the afternoon, do something outside or another interest.
[00:02:42] So what we do for a living is translate technology into business impact. So we look for the best of breed technologies, become a partner, get really good at that. We’ve been a partner of Okta since twenty thirteen and have deployed solutions inclusive of October over a thousand times. Part of our secret sauce is that we really approach what’s going on around digital transformation from a work redesign perspective. So we’re trying to figure out how to help people get stuff done in a better way to improve the employee experience and the customer experience. And a lot of this comes through automation and what I like to call orchestration services, which is about taking a system level approach to areas around human capital and employee experience. And you can’t be in this business, of course, without being in the cloud. So all the work that we do is cloud. We do integrate on Prem and we are mobile first company. So a little bit of background. Let’s jump into the update. What we’re going to talk about today is in the category of the future of work, so we’re going to be looking and sharing lessons around what leaders are doing right now to come out of the crisis that we’re in better than when they went in. So we have a lot of experience working with customers. Roger’s going to share some stories and what they’re doing. Of course, we want to hear from you as well. So this is really around optimizing and orchestrating the future of work. I think this is one of the most important topics that need to be addressed by corporate leadership and business leaders today. The term VUCA, I will admit that the first time I saw this, I was taking an executive education class sounded really cool and why work is disruptive at times.
[00:04:44] I don’t think I really appreciated this until what happened to us all earlier this year. So this is really help us from a mindset perspective understand that there’s a lot of things outside of our control, unforeseen forces in nature and in business. A mentor of mine shared with me is that all business leaders need to wake up every morning thinking that there’s somewhere someone is innovating and building a model that’s going to disrupt ours, even though we don’t know who they are today. So it requires a different mindset. And what I want to suggest early in this conversation is that this crisis is actually an opportunity for innovation. And we are going to share with you some of the things that other people are doing. And candidly, the companies that are innovating and taking advantage of this opportunity are doing it in stealth mode. They’re just going to come out with new products and services, new employee experiences and new customer experiences, and the impact will be felt. We have experienced over every three months here since the beginning of the year, about 50 equivalent of 15 months or 15 years, excuse me, of transformation at the personal level. I I’m not immune to it either. Just having to change and adjust to working from home, not having any meetings and interactions along those ways to just even the technology that we use. And the experiences vary. But the one thing that’s for sure, it’s not slowing down. I don’t know exactly what the next three months are going to hold, but I do know that putting together a plan and trying to take control of our future, even if it’s only two percent of the future, is something that we’re doing.
[00:06:41] When we first entered the pandemic.
[00:06:46] We thought that this was going to be just an exclusive impact to maybe retail and hospitality in the airline industry, and we said, you know, everybody else is pretty robust and resilient. And then here’s some research that we have done. And the research really says is that we have an interconnected economy like every vertical, every sector is being impacted, slightly different. But the concepts of people, process and technology are all having to evolve and change. So with that, let me turn this back over to Roger and say, Roger, you know, I know you spent a lot of time talking to clients. What are you seeing in terms of the shifts towards the next normal?
[00:07:30] Wow, yeah, there’s so many opinions about that, but work from home, it’s it’s a reality and maybe a permanent reality for a lot of companies. So, you know, everybody’s looking for ways to reduce the risk, reduce costs. I’ve been in security a long time and in new features would come out and I get excited about them. And I’d talk to my customers about them in the past and they’d say, well, we’ll pump the brakes. Roger, what’s the latency? How’s this going to slow me down? And that was that was the reality of it. You had to balance security. What I’ve seen is companies turning to doctors. I’ve heard multiple sisso say, you know, Octus something I do for my employees instead of to my employees. I think that’s pretty profound. It just it’s a way to secure the environment and actually increase speed all at the same time. So as companies are looking to move forward, their innovation, their growth acceleration coming coming out of the backside of covered, you know, they have to have a modern approach to identity and identity has really got to be the core infrastructure and everything has to be built around it. And the companies that have turned to doctor, they realize that having a single platform for access management, for their customers, for their employees, for their contractors, it just simplifies things. And it and it really brings teams together that maybe we’re a little separated before I’m seeing I’m seeing Cisco’s in dev ops teams work a lot closer together now because Okta is helping to bridge that gap.
[00:09:02] So whether it’s H.R. or whoever it may be, we’re seeing these teams work a lot more seamlessly together.
[00:09:11] No, awesome, Roger. I’ll tell you what we’ve learned here over the last few years, working with Okta is that security done right is also very productive and helps to drive revenue and growth for the company. And one of the things we that we like to do in this session is before we take a look forward is take a look back. So one of my new favorite authors is Ryan Holiday. He should have a he has a number of books out there. I had a chance to meet Ryan about 18 months ago. And I asked Ryan, I said, how is it that you have so many insights into the future? And he said, Ray, I really look to the past and then I try to apply the past to the current situation and I get great clarity. Well, his book, The Obstacle is the Way, one of my favorites. But there were four things that came out of that that I thought was worth sharing and that I’m playing in our own business. Here is one. Leaders have faced crises in the past. They decided to flip the script and not become a victim. I mean, it was an entire mind shift and said that I’m not going to let this crisis define me. I’m going to seize the opportunity. The other one was, which is the name of his book, is that rather than spending a lot of time figuring out how to go around, this obstacle is how to go through the obstacle with the advantage being is, as you go through this obstacle and you’re successful, you build resiliency into your business or into your organization. And that’s going to be helpful into the future, because I know we’re all looking at what the crisis looks like today. We’re going to have we’re going to face something else six months from now or a year from now that’s going to test us. And we need to make sure that we continue to use this as an opportunity to build up that memory muscle around resiliency.
[00:11:09] Another learning.
[00:11:11] The the big names in history that we think did a great job when they were faced with a crisis, they did not have a plan.
[00:11:20] They essentially had to navigate it and they couldn’t necessarily predict everything that was going to come at them. But the one thing that they did was to start anyway, start anyhow. So the point with that is, is maybe you didn’t have all the plans put together. You couldn’t anticipate what’s happening here with remote work, the need to secure your employees working from home off the network, the need to make it productive and help with collaboration. But you’ve got to get started. And today is as great a time as any. And then my fave is we need to act the way we want it to be, not the way things are. And that becomes the shortest path into the future. Some stats, we’ve done a bunch of research and we’re probably about 40 slides on just stats, but a couple that jump out is through the last three downturns, 88 percent of the job loss was really due to automation. Now, that doesn’t mean that all these individuals lost their job permanently. It means that it was an opportunity to take those things, low value work, repetitive tasks and essentially automated and put those into memory muscles. And essentially with that, it also created a scenario where they needed to up skill and learn new skills. So that’s why I see this as an opportunity as you’re forced to up skill, bring new talent and capability. That also is what fuels your automation and your innovation engine inside the company. Now, we also have customers and we’re seeing some of the old playbook, we see a lot of people just reacting.
[00:13:03] They’re overwhelmed by the situation and not trying to take control over the small percentage they can control. Cost cutting tends to be the first move. And yes, this is a viable approach as part of a larger comprehensive plan. But cost cutting alone is not going to you can’t save yourself into prosperity. The headcount scenario, whether you’re in a growth mode or you’re scaling back because of uncertainty, you’re having to do more with less. It’s not like the tasks go away unless you do something about that. And that’s where the automation comes in. And I want to introduce the concept here of winners. Now, I know we like to think that we soften the edges on it, but there are businesses that will go out of business or get assumed by other businesses. And then there are others that are going to excel. And then we’re going to be wondering, you know, what did they do? Well, we’re going to share some of that. One of my largest customers, actually, in San Antonio was the US Air Force. And a general there once told me it’s like, great, if you don’t like change, you’re going to like irrelevance even less. All right, with this, let’s take a poll of the organization and let’s see what’s on your mind and what are the things you’re deploying right now amidst this crisis.
[00:14:25] So, Tony, if you could put that up.
[00:14:30] So with this, we’re interested in what your company is currently implementing or what you plan to implement, you could pick everything that applies here.
[00:14:40] And so if you can.
[00:14:44] Jump in and start.
[00:14:46] Here we go. We’re getting some responses. I will tell you, we we do the series around the country and targeted at different groups. The results in the poll polls are different based upon where you live and even your role in the company. So be interesting to see what’s happening here.
[00:15:07] You guys should see what I see. The thing keeps flipping.
[00:15:13] Wow. Let’s let’s wrap that poll up.
[00:15:18] Ok, so, you know, first of all, a couple that are really in line with what we’ve seen across the country, so reduction in headcount is about a third. So there has been some trimming and optimizing going on. The other one process, automation, about 70 percent. That number is stronger than what we thought it would be when we first started these discussions. But the one that you all are excelling at is workforce productivity. And I think Roger is going to share with you some examples later about how Okta has deployed some solutions that freed up some time and energy for folks to concentrate on their core business.
[00:15:59] So, Tony, let’s move on from the Paul.
[00:16:05] All right, well, let’s frame the opportunity a little more research, what we found in the last three downturns, the companies that were in the bottom 20 percent. Right. And you could argue that they’re mediocre companies, just kind of maintaining status quo emerged after the downturn in the top 20 percent. Now, how does that happen? Like how all of a sudden how do you flip the switch when things are really tough and then you move to the top? Well, that’s what we want to explore. And that’s where I think the possibilities exist and. What we have discovered that foundationally, the thing that these companies did differently than everybody else is they found a way to free up time and energy, to work on the things that really mattered most. So they got super clear. So in a crisis, whether it’s professional or purpose, you get really clear on the things that matter in your life and nothing else is a concern. Well, the same thing happened here in a crisis. They got really clear on what they wanted to do well as a business, and then they found a time. Now, two things that jump out, no surprise, which is part of the reason why I’ve invited Roger to join and we’ve sponsored this is those winners are really looking at security, which is not only just what we consider sure.
[00:17:30] Security preventing against fishing, but it’s also about securing your future and future proof and then also automating. So these two other plays that are being run right now in most of the scenarios where we see customers progressing at. You know, let’s move and shift a little bit this conversation and say, what’s it going to take to thrive? Right. None of us are here having this conversation because we want to be mediocre. We really want to figure out how to thrive and be part of that 20 percent. So the next four slides, in my opinion, are the money slides. I’ve been applying this for 15 years in business and learning and evolving. But fundamentally, the great equalizer is time and energy. And if we look across our human capital, that’s really where the asset is. So our time and energy falls into four buckets. On the left side is survival, which is the pit functional kind of in the box operational and transformational. And to think about this, you know, we have done surveys and we do these surveys. And as we work with clients in discovery, we go through this is about 90 percent of the time. And energy is focused on the past. And this is not just at the individual level.
[00:18:50] This is also at the leadership level. And only 10 percent on the future. Now, on the left hand side, you’re treading water. And as you move to the right hand side operationally is kind of linear growth and transformation. That is where you’re putting yourself in the position of being a disruptor and going for exponential growth. And author Carol Dweck put out a great book called Mindset Highly Recommended, but basically the left side is a fixed mindset and the right side is a growth mindset. She has great statistics. Being an engineer by first degree. I love the numbers in the analysis. So she actually gives you the ROIC for shifting into a growth mindset. So the key here is this. If you want to secure your future, if you want to put yourself in a position to thrive, you need to figure out how to translate time and energy from the left side, let’s say 60 percentage points to the growth side and the transformational side and free up the human capital and financial assets to do that. The way people are doing that today on the left is their obsolete things that they’re doing. They’re automating mundane and repetitive tasks, and they’re also delegating both inside their organization and outside.
[00:20:11] And we’re going to get a little more specific on that, by the way, where you have a private question for you. I’ll go back to the previous line. How do you assess from the employee productivity perspective, how do you communicate? That to the employees where they understand.
[00:20:30] What we have found the most effective thing, Tony, is really get your employees fingerprints on your plans so you might draft up a version point nine, but present it to them, share with them where you’re going and allow them to shape that message. Now, they may all of them may not contribute. But you know what? If as long as they can see themselves in your future plans, they’re now part of making it a success. If you just deliver the plan to them and say, this is what we’re doing, what happens is they stand back and they watch to see if it works and they’re not a contributor. But getting fingerprints on the plan is really a key. So the winners, let’s talk about that group once again, as I mentioned, they’re quietly going about this transformation, finding time and energy. It’s not because they have additional cash and people laying around. They are going through the downsizing and optimizing. They can’t hire if they’re in growth mode. They’re also looking and thinking about the client experience and really an Amazon like experience in most cases. And what they realized is they need to have an awesome employee experience to have an awesome client experience. So they’re redesigning work. They’re looking towards productivity and on the security side to deploying zero trust now. OK, wonderful. We have this roadmap. We’re going let’s just do a reality check. You know, we’re working from home. We have school from home. You know, we’re not getting to visit our friends and family and socializing. And so a lot of stress and tension here that we need to take into consideration as we build these plans and deploy. So that’s on the the individual level. And I wanted to turn and this is where I want to bring Roger back into the conversation specifically around distributed workforces. Roger, what are you seeing here? What are the challenges and things that are going on because of the remote work situation?
[00:22:33] No, I mean, we’re living it right now, right? Right. I mean, this very moment, we’re all seeing it.
[00:22:37] We’re out here in a zoo meeting the shift, a remote work that requires new tools. I’m seeing companies provide stores, online stores for their employees to be able to purchase office equipment so they have a good office set up. Workers still need access to all those critical tools.
[00:22:57] And I’m at the increase and bring your own device. I think that’s that’s just a massive one right now. I spoke to an old colleague of mine a couple of weeks ago who took a new job with a company that is an active customer. And the company tried to do all the right things. They shipped her laptop out and had it scheduled to arrive Monday morning on her very first day. And guess what? The laptop got lost in shipping. Well, they looked for it and honestly, they never ended up finding it.
[00:23:27] And, you know, normally in days past, you would think, well, that’s going to be a real loss of productivity. But because they use Okta, she was able to log in and access all of our corporate resources on her own personal laptop. So losing the work laptop didn’t slow her down one bit. So that’s been a huge advantage for a lot of organizations, just the speed of being able to on board folks, which we’ll talk about a little bit more later on. But, you know, the rise in cyber attacks, I mean, the stats are staggering. Phishing attacks up over 600 percent since covid started.
[00:24:04] Those bad actors are trying to take advantage of a really bad, bad situation. But, you know, for the most part, we just we have to have consistent, positive user experience. And no matter who’s on the call, who your customer is, your customers, your students or your customers, your employees or or maybe it’s just customers of your organization, everybody wants to have that positive user experience. And we’re really seeing that with the over nine thousand companies using Okta today.
[00:24:35] So, Roger, let me ask you that one scenario where the laptop was lost. So, you know, you mean from an onboarding perspective, that individual was able to access their technology in a secure way, even though the laptop didn’t show up one hundred percent, which is which is incredible before a solution like this, that could have never happened, even in my own personal experience.
[00:24:59] I think back to the last company I worked for. I met with I.T. on Monday morning. They were imaging my laptop with a heavy on prem environment. It’s hard to manage more than 14 or 15 apps in an environment. They they provisioned my apps and I got my laptop Wednesday at lunch. And when I started it, I, I got my laptop. I logged in and based on my profile, over three hundred applications automatically provisioned on the back end. And I was up and running in less than 30 minutes.
[00:25:26] That’s awesome. And we’re where we’re working with a customer in your neck of the woods up in Dallas right now that they’re up as part of their upscaling, they’re bringing freelancers on board. Previously they were they can only go in the office one day a week to ship out laptops because of covid. And and now they’ve gone to a virtual solution secured by Okta. And it’s it’s been terrific. So maybe just a little symbolic situation there, you know, some of the challenges that we’re facing. But this is really the opportunity going back. I want to be in the top 20 percent. I want to come out of this situation thriving. Roger, again, what are some of the things that Okta can do in this solution?
[00:26:12] You know, it’s for us it’s all about providing secure access to individuals, to any technology anywhere in the world, and that has the flexibility to be able to do that. It’s it’s really set the standard for uptime. I know you think about it. If the very solution that allows you to access what you need is down, that’s a major problem. Oktaves really set the standard ninety nine point nine nine percent Marseillais for uptime. I look at somebody like Microsoft who’s really struggled lately with uptime and is cause a lot of frustration and looking in the details with them that they actually charge a premium to their customers for ninety nine point nine five percent. Now, that doesn’t sound maybe like a lot, but if you do the math and see how many hours of allowed downtime that is, it adds up and down. Time for some people is going to affect them less than others. But downtime in general, that’s not good. I mean, we’ve all we’ve all seen those windows of such and such applications not going to be available during this time so that we can do an upgrade. Well, that’s a critical application for you. That’s never a good message that you’re going to see. One of the things that’s amazing about the way is designed, the infrastructure of the solution is we don’t actually have any planned downtime. We do more than 40 upgrades a year to our solution and we do it real time and just route traffic through different cells. One of those cells are being upgraded, so the solution continuously gets better. You take a normal unprime solution and doing more than to upgrade in a year is kind of not manageable. So a solution like this that continues to improve and has more than 40 upgrades a year, I think that’s that’s something that customers really like. They like the switch on the technology approach. The doctor thinks that we integrate literally with everything and there’s just not another platform out there that doesn’t.
[00:28:10] But you mentioned on a previous slide, you mentioned kind of people wanting that Amazon experience, I mean, at this point, probably everybody on the call has purchased something from Amazon. And it’s easy, right? Easy to log in. There’s no friction. You buy what you want. So easy to find. There’s there’s up sell opportunities that are whoever bought this product before also looked at this. And that helps Amazon with that. That helps your organization. I mean, every company has to be a technology company. Every company has to be a technology company today. And, you know, a lot of these companies are actually having to become an e-commerce type company to they have to set up these websites and they need that to be a simple experience. I mean, employees don’t really have the luxury. They’re having friction to log into their job, that they don’t really have the luxury of just going somewhere else. But the stats say over 70 percent of people that experience friction, trying to log into an application for personal use will abandon it and go try something else. So you need it to be seamless. Okta helps helps with all of that.
[00:29:17] And we’ll talk about an example or two of that later. But the green arrows on the right, I mean, who doesn’t want all that? Who doesn’t want to increase the revenue, adoption, loyalty, security, the speed, the customer experience, be a business enabler and all at the same time reducing costs and complexity that, you know, 10 years ago that didn’t seem possible, but it is one hundred percent possible with Okta. And and we’re seeing customers really, really get the benefit of this very quickly. Just from a process standpoint, we have a business value assessment team that meets with our prospects and understands their pain points. And we build a living, breathing document that we use through the sales cycle and even post sales. And we keep going back to it because it shows very specific Arawa and TCO numbers that that we expect them to achieve and we want to ensure that they’re achieving that. Our laser focus on customer successes is something like I’ve never seen, and it’s it’s a huge reason that so many companies are turning toward offer to help them.
[00:30:20] You know that, Roger, this is awesome, and, you know, for everybody on the call, you know, you start to get the picture of what the prescription is for being a winner, address employee experience with secure, easy onboarding and productive productivity tools. And then you start to look at enhancing the customer experience. I mean, now the the the formula for getting into the 20 percent really starts to materialize and perfect transition to the productivity side. Roger, what you talk about that?
[00:30:54] Yeah, this goes ties back into one of the other slides, right? I mean, the the reduced time to productivity on and automating the onboarding and reporting. I mean, this is huge for it and it’s huge just from an overall I mean, I just gave the example of how quickly I was able to get on board and when I started it, but really automating a lot of a lot of those processes, we can typically eliminate seventy five to ninety five percent of the password reset requests we can automate. When people are joining the organization. We integrate with H.R. systems to provide a very seamless experience and greatly reduce friction between our teams. As somebody that was in H.R. manager for seven years, I understand that friction. It’s a real thing. I wish this solution when I was doing that even existed because it’s really, really helped in a great way. I think with some companies having to go through extended layoffs, it’s and if they have a manual process to deep division people, it becomes a security risk because people getting laid off, they’re not the happy people. Right. Some of those bad actors are going to they’re going to want to see if they still have access.
[00:32:06] And it’s very simple with that. I mean, if somebody is either they turn it on a notice or they’re being laid off, you can put in the system that at five o’clock on Friday they no longer have access. And we at five o’clock on Friday, they are instantly cut off from access to any of their work applications. So simplifying that is a is a really important process. I’ve seen companies go from a seven person dedicated provisioning and provisioning team to just one person doing that by rolling out Okta. And there are just a lot of companies out there still running very heavy on Prem legacy identity systems. We’re talking to a company in Houston right now that has seventy five offshore resources. Now, this is a global company, multiple countries. They have seventy five offshore resources running their legacy identity stack. We’ve shown them that they can do it with two people with office. So if you’re looking for efficiency, seventy five to two, that’s a huge increase in productivity and just a much better user experience in general.
[00:33:08] Roger, there’s a private chat question for you. Can you explain that identity?
[00:33:14] Identity STAC, what does that mean? I guess. What are they doing? I guess that’s I guess that’s a question the.
[00:33:24] If I say legacy identity stack, I guess I’m their products out there, like see a site minder, IBM, typically it’s a what I would call a legacy stack at Microsoft has quite a bit of legacy stack.
[00:33:39] Their identity system that that they built has really been an acquisition of five different companies. So if you’re running Microsoft on prem identity, you’re running the full stack. You’re an admin, literally has five different screens to log into to manage the process. So with Okta, it doesn’t matter if it’s if it’s your employees, your customers, your your business partners, your students, you can manage all of the identities through a single pane of glass.
[00:34:05] And that simplifies everything greatly. One of the one of the most publicized health care breaches in the last five years, after kind of doing an analysis of their environment, they were running nine different identity technologies in their environment. That was nine different technologies they had to get their employees trained on, make sure that they’re running correctly and interconnected with all the others. And that just makes a very a very convoluted approach and process. And one of the reasons that I can just simplify things for four companies in a great way.
[00:34:40] So we’re really the only identity player that addresses every single use case out there. I mean, the typical use cases are workforce. But when you start looking at B2B from partners B to C for customers and then start to look at applications, infrastructure and APIs, and for anybody, maybe not technical, that doesn’t know what an API is. That’s it’s an application program interface. It’s just the way when one application is able to communicate with another. So it’s a connection. It’s also important because Gartner says that APIs are going to be the number one targets for data breach by twenty twenty two. So securing those APIs is incredibly important to does that. We we just take a complete approach to be able to modernize and our key component to digital transformation for organizations. So I think if you build that out one more time and it kind of adds some more graphics to it, just kind of give examples for the applications, whether it’s cloud or on Prem. OCA’s known as a historically is 100 percent cloud type solution. But we do have a reverse proxy access gateway that gets us to on perhaps as well. From an infrastructure standpoint, that’s a really important one as well. We’re we’re we’re provisioning the servers. We’re working with development companies like Hossie Corp. We’re streamlining the development process greatly for developers because they don’t have to design security and identity into their applications anymore. So it’s it we’re we’re bringing all of these organizations much closer together where there was there was a little more of a siloed approach historically with HRR and IT and security and dev ops to really make that much more seamless for everybody.
[00:36:30] You’re right. You’re one of the one of the benefits that we’re seeing clients recognize. We talk about it in the sales cycle. But until it’s actually experience, there’s a lot of legacy on prem systems out there that have poor mobile or browser experiences. They’re wondering do they need to replace that? And, you know, using the toolset inclusive of Okta, you’re able to essentially secure that legacy system and also bring a very modern mobile experience to it. So really great opportunity.
[00:37:05] So there’s one more private chat question, I guess, for both. Ray, I guess Ray and Roger are our organization doing a pandemic? Is being pressured to. I guess the word reallocate resources, it has to tied into our databases.
[00:37:26] Right, if you don’t mind, you know, this is you know, this is one of our specialty, so that is about one third of the work that we have done with Okta is integrated Okta within our system, Workday, Bambu, ADP, namely. And what we do there is we manage the onboarding and off directly from the system. So the moment they get put in for payroll and there are new individual, whether it’s a contractor or whether it is a permanent employee, they get all their access in a very secure way and then things change down the road. They move into other departments, then their role changes. When you shift them into a new role in the system, the application mix changes. So if you go previously, if you were in finance and now you move into sales, obviously you don’t want a salesperson still getting access to your general ledger. So that changes and then you have to churn results. You’re done with a project. You had a short term freelancer or whether you are an employee, you have a short offloading. So concurrent with the moment you take them out of your payroll system, they lose complete access and it’s perfect for high compliance environment. So this is one of the best things that Okta does. And it’s a great from an automation perspective.
[00:38:54] That’s a good point. And I think something else is sometimes employees leave but still need to have access, whether it’s some type of benefits or or something like that. And that’s completely customizable to allow them to continue to have access to the things that they need, but not the not all the work things that they did have access to. And that’s what makes the integration network over 7000 pre-built integration so effective and important. It gives customers the freedom of choice for whatever application they want to run in their environment. They’re not limited by another identity vendor that that doesn’t have all of these pre-built integrations because there’s nobody even close to what OCA’s is has achieved in this space from an integration standpoint.
[00:39:41] And if that the other identity vendor doesn’t have that pre-built integration, then you’re looking at you’re looking at custom code custom connectors being built and all of that slows things down and doesn’t doesn’t accelerate like like you would want to. So it’s a really strong network.
[00:39:58] If you if you’re curious about what what Okta does integrate with or have a certain mobile application in your environment, you can go to the integration network in and on Google or whatever your preferred search tool is and search by applications. It’s pretty a pretty amazing collection.
[00:40:16] So let me tell you why you should care about 7000. This means that your time to initial value is less than eight weeks with Okta because of these pre-built connectors and.
[00:40:28] Roger, let’s take a look at a couple of case studies and put this all in context, you experience an interesting one because a lot of you remember that experience was actually breached in twenty fifteen. And from talking to the CEOs that we were really an information company and realized we had to become a technology company.
[00:40:47] So they were able to do that and they rolled out Okta. They were another organization. Back to Tony, the identity stock question. They had six different legacy identity solutions in their environment, which they were able to retire in by rolling out OK to actually save nine million dollars over five years.
[00:41:06] But more importantly, we were able to connect one hundred percent of their business systems and all of their seventeen thousand employees connected with through Okta. And if you are a user or a customer of Experian for your own creditworthiness, when you log into that app, you don’t even realize it. But that’s all powered by Okta. So millions of customers are logging into that experience. And that’s just another another way that Okta can be leveraged in a in a really positive way. But Experian is is also one of our video testimonial customers. And if you go to the dotcom customer site and look for Experian, you’ll you’ll see Barry, the CIO talk about how Okta will be and is our go forward strategy. So it kind of highlights the importance of identity and in the digital transformation and acceleration and secure experience for their customers and how important that is for it to be seamless.
[00:42:03] News Corp, we talked about automating provisioning. You talk about a company with twenty five thousand employees on one hundred and fifty APS that had a manual provisioning process, being able to automate 70 percent of that literally save them thousands and thousands of hours. As simple as that is that I mean, they were able to free up headcount, go focus on backlog and projects that that they had. That’s I mean, I haven’t met anybody yet that really enjoys resetting passwords and provisioning and provisioning apps as their only thing that they do. They’re all hungry to go try something else in it. And doing something like this can really help in that process. So that’s another really good example.
[00:42:49] Allegan is one of my favorite ones because this is an Iot of security Iot and a good example of developers and I mentioned earlier developers had to design security and identity into their applications previously, but by using oxes API access management as that security and identity layer, they can literally just focus on the functionality of the application elegans using our hippo’s cells so they don’t have to worry about that. And with an application that requires Hyppönen in, this is actually an insert into the eye for somebody with dry eyes that’s controlled by an app on your phone. So something that one hundred percent has to be secure. This application, Allegan said in the past, with them designing this and developing it the old way and sharing it with compliance, would have taken them roughly nine months to get to market. And they literally got it to market in 30 days from start to finish. So. Just another way to talk. Everybody wants to do things faster. I thought this was a really cool example of just how companies are are able to do this much, much faster and free up development resources for eight months of time and actually be able to roll out something this critical for the unfortunate folks that have this issue. Albertsons is a very recognizable name, especially in Texas, you know, they have over 20 brands across the country and some places are known as Safeway.
[00:44:19] But either way, I think most of the folks on the phone understand this. And what I really found interesting about this is they have they have 18 million customers across 20 different brands, but every single one of those brands had their own infrastructure in place for a customer loyalty program. Challenges, that is one Safeway didn’t know if you were shopping also at Albertsons. So with Okta, they were able to streamline that in a great way, simplify it down to a single infrastructure and manage all of those identities of their customers in a very seamless way. But it also enhanced the way they could market to their customers, because now they knew if they were shopping at it, different brands, they know what they’re buying and it allows them to customize the way they market back to those folks, because if they buy tomatoes every time they go, they’re going to get they’re going to get some emails and coupons, electronic coupons about tomatoes, as simple as that sounds. But that’s that simplification process saves them millions and all the modern or the legacy infrastructure that they were able to to retire.
[00:45:24] So that was a big thing for them.
[00:45:27] Well, listen, Rajjo, awesome examples, but I’m going to take us back, you know, as I mentioned, we like to translate all of this technology into some dollars and cents of what it means. And I share it before the time and energy. So these are real numbers. And based upon our experience and this is the other dividend that you get for implementing a technology like Okta. So as you start your day securely and productively, you continue your day securely and productively. And in our experience, we’re able to save one hour per day per employee in less than eight weeks, and then we’re able to get up to 20 percent or one day a week in less than 16 weeks. So this really adds up. And you think about where do I get the resources to go work on the new customer experience or the new product or taking an Iot element to market. So 300 employees, where will the free up? About thirty eight. And then that translates we’re able to get to sixty six. So, you know, if you look at it today and you said, you know, your boss came to you and said, listen, out of your 300 employees, I need sixty six of them to go work over here. These companies where we generated these numbers, they continue doing everything they were doing before, but now they have an opportunity to transform the business. And if you have a sales organization, one of my favorite terms that one of our clients here in Austin introduced me to was proactivity, which is in sales. If you could proactively pursue opportunities, I mean, bigger revenue generation. So the eyes are really here. These numbers add up.
[00:47:12] And, you know, why are you securing your environment? You’re doing it in a very productive way that is going to help transform your business. So we kind of bring this together, right? Think about the winners and the differentiation, they are innovating, they’re accelerating and scaling and they have a mindset that they want to grow and thrive. They’re they’re just viscerally rejecting that. I have to be a victim in this situation, even though I don’t control everything that’s coming up. Right. So when I want to leave you with is you know, in the next three months, here is essentially 15 years of equivalent business life. What are you going to do with those next three months? Right. You know, and if you don’t do something in those next three months, what if someone in your vertical does? What does that also mean to you? So you create the future and also positioning yourself in a way that’s going to allow you and your company to be successful. So one of the things we want to offer here is, you know, we went through this, we wanted to just share broadly some topics we may not have hit your industry or maybe even your specific question. Roger and I would be happy to spend some time and educate your own teams, really have a detailed whiteboarding session and put together what could be an eight week transformation plan. We do this. This is what we do for a living. So there’s no cost. And with that, you get a lot of years of experience conveyed and then we hope you move forward with us. So this is on the table as an offer for you all.
[00:48:53] I think, Tony, I’m OK back in my presentation here, so essentially let’s future proof everything about your business, from security to people to customers. And thank you again. We really appreciate the opportunity to speak with you today.