With the terms “Employee Experience” and “EX” finding their way into buzzwords used by business leaders. We thought it was time to unpack this topic. Every great employee experience consists of four elements that make it a success.
Intuitive
Consumer brands experience success when they make it easy for customers to access and buy their products or services. Companies need to apply this approach to creating an employee experience that improves conditions in the workplace.
Learning experience platforms are an excellent example of intuitive HR tech that’s gaining in popularity across all industries. LXPs typically feature user-friendly interfaces that are similar to those you find on streaming platforms like Netflix.
As a result, employees find them easy to use, enhancing the employee experience through efficient training. Another example of tech changing the employee experience is the rise of the virtual assistant.
The aim of introducing a positive employee experience is to reduce work complexity where they might need to open multiple apps to achieve a business goal. With a positive employee experience, workers can chat with virtual assistants to check on leave balances, schedule shifts, swap shifts, and much more, all without navigating out of the app.
Integrated
Forcing your employees to deal with inefficient and ineffective HR processes and technologies leads to poor employee experience. In response to lowered levels of employee engagement, companies are focusing on implementing employee-centric technologies and procedures that integrate various departments, putting your employee’s needs at the center.
For example, during onboarding, HR has to set up employees with payroll, IT, and relevant process manuals or training materials. A synergistic onboarding process that encompasses all areas of HR pertinent to the new employee is a far better strategy than forcing the employee to deal with multiple processes and technologies.
By keeping things in a holistic format, you boost your employee satisfaction, leading to better levels of employee retention.
Instantaneous
In the age of instant gratification in the consumer market, employees now expect this in the workplace experience as well.
Tech solutions that help to eliminate or reduce the time it takes to deliver HR services and improve the employee experience are gaining popularity across all industries.
Personalized
HR shouldn’t take a one-size-fits-all approach to handle employees. Over 55% of all employees state that employers need to understand them as well as customers. Creating individualized interactions enhances your employee experience.
HR processes need to respond to change in the employee’s situation while recognizing any unique needs. Benefits support systems are a fantastic example of how all employers can offer their employees a personalized employee experience addressing a specific pain point.
Almost half of all employees don’t have an understanding of the benefits offered to them by companies. Implementing a benefits decision support system provides personalized recommendations to employees based on their individual healthcare needs, finances, and lifestyle.
Employees then have the option of comparing plan costs, choosing the best plan to meet their needs. These types of personalized experiences go a long way to enhancing your employee experience and retaining your talent.
